Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Generally Orders are delivered within 5-7 working days in India . Sometimes few products are imported based on orders so they may take upto 15 Days .
You can create your account by signing Up in My Account Section .
To Change the shipping address after you placed the order , please mail us on support@brandedfragrance.com
You can track the status of your order in your Account Section by Clicking Order Details
To ensure a safe, private and secure shopping experience with brandedfragrance.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times. We don’t store any Card information
You can apply discount promo code on the cart page or on bottom of checkout page . The shipping page appears after you have filled in customer information.
We are Currently shipping only to India
Yes, we do customize products on request. You can email us your requirements at support@brandedfragrance.com
If you need to swap an item
Returns and Exchanges
We are friendly 5 days return policy , please refer the detailed policy under Refund Policy Page .
When you make a purchase with us, we believe you have placed your valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds.
Please Write us a mail on support@brandedfragrance.com and we will immediately ship corrected product.
In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request.
Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped. For details please refer Return/Refund Page.
Mail us at support@brandedfragrance.com
We will change shipping address,200 rs have to be paid for it.
For change you can mail us at support@brandedfragrance.com,if possible to change we will change it,for cancellation please read our cancellation policy.
Yes , you can pre-order products , for that please mail us on support@brandedfragrance.com
On successfully processing the refund, your refund will be processed to your original mode of payment .
